How does the trash bin cleaning service work?
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California Eco Wash cleaning service comes to your neighborhood once each month, on one of your regularly scheduled trash collection days. There in no need for you to be at home. Just leave the trash bins, which you scheduled service for, at the curb after trash collection and the automated eco wash system will clean, deodorize and sanitize the trash bins right at your curb.
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Do I have to pre-pay for the entire year?
You are billed on an annual basis. If you prefer to pay monthly, this option is available after a one time cleaning.
If I sign up, when will you clean my trash bins?
Our trash bin cleaning service comes to your neighborhood once each month, the day of a regularly scheduled trash collection day. If you cannot wait until the next scheduled route for your neighborhood, call or email us and we will provide a quote.
Do I have to sign up all of my trash bins?
No. You can sign up one or as many as you would like. All pricing is per trash bin. This is also true after a one time trash cleaning if you elect to continue the service on a monthly basis.
Do you provide a one time trash bin cleaning service?
Yes. The cost is slightly higher because trash bins, which are not being cleaned regularly, will take much longer to clean. Please note: Our technicians will try their very best to get your trash bins clean. However, there is no guarantee all the grime and buildup will be removed with a one time cleaning. Depending on the amount and type of buildup on the trash bins and how long ago since they were last cleaned, your trash bins could require more than a one time clean. For this reason we do offer a monthly payment option exclusively to our one time customers. After the one time clean you can elect to continue the service each month, with the monthly payment option, and discontinue the service at anytime.
Can I alternate or rotate bins each cleaning cycle?
Sorry but no. Each container has its own identification and only trash bins that have a scheduled service will be cleaned.
Annual payment customers can add the occasional bin for $10/bin/cleaning by notifying us prior to the service date.
Annual payment customers can add the occasional bin for $10/bin/cleaning by notifying us prior to the service date.
What happens if I move out of the California Eco Wash cleaning service area?
Refunds are not issued for cancellation of service, except for relocation out of our service area. If you relocate to a neighborhood that is not in our service area, you may gift the remaining service to anyone within our service area or request a refund for the remaining service minus a $25.00 cancellation fee. If you are anticipating that you might be moving out of our service area, please give us a call to discuss the possibility of a monthly payment option.
What if my HOA will not allow my bins out past a certain time on trash collection day? There are two possible solutions to this problem:
- You can leave your trash bins up by the garage, the side of the house, or anywhere where we can reasonably have access to them without needing to walk inside an enclosure. We will return them to that same spot when we finish our work. We will only go behind a gate if you give us authorization to do so.
- In addition, you can give us the contact information to the HOA Board and/or Manager and we will discuss the situation with them to see if we might be able to come up with a solution that can make allowance for a possible exception. Many HOA’s work with us once they understand the health and aesthetic benefits to the community. We have negotiated with HOAs to serve their entire community at discounted rates.
What if my trash bins have trash in them the day of scheduled cleaning?
We would prefer the trash bins to be empty. Our technician will remove 1 to 2 bags of trash, clean your trash bins, and then place the bags back inside when done. We reserve the right not to provide service if there is:
If there are more than two bags of trash, excessive loose trash, hazardous waste or building materials, please notify us prior to 8 a.m. and we will skip the cleaning that day and credit your account. However, we cannot credit your account if you do not notify us before 8:00 a.m. As part of our quality program, if the technician cannot service a trash bin for any reason, he will take pictures showing why the trash bin was not cleaned and leave you a notice indicating the reason.
- Un bagged trash – including excessive loose trash, yard clippings, diapers or animal waste.
- Hazardous waste – including chemicals, paint, glue, or other adhesives.
- Building materials – including plaster, stucco, or concrete.
If there are more than two bags of trash, excessive loose trash, hazardous waste or building materials, please notify us prior to 8 a.m. and we will skip the cleaning that day and credit your account. However, we cannot credit your account if you do not notify us before 8:00 a.m. As part of our quality program, if the technician cannot service a trash bin for any reason, he will take pictures showing why the trash bin was not cleaned and leave you a notice indicating the reason.
What if I am away and cannot have my empty trash bins available to you on my service day?
Simply call or email us in advance of your cleaning day and we will credit you for that month, skip your cleaning, and see
you the following month. Unfortunately, if you do not notify us and we go to provide the service, your account can not
be credited.
you the following month. Unfortunately, if you do not notify us and we go to provide the service, your account can not
be credited.
What if I forget when my scheduled cleaning day is or lose my cleaning schedule?
No problem, if you email us at [email protected] we will send you out a new schedule. It is your responsibility to have your trash bins out for cleaning. We do provide a service reminder the day before as a courtesy. It is an automated system with no guarantees. Just notify us if you are not receiving the reminder or would like to change / add a phone or email notification. Since the reminder is a courtesy and it is your responsibility to have the trash bins available for cleaning, if we go to provide the service and your trash bins are not available, your account cannot be credited.
What if your truck does not show up on my scheduled cleaning day?
If this were to happen, we would notify you as soon as possible and we would give you a credit for that month as well
as try and reschedule at a later day. If this is not possible, we would be back on schedule the following month.
as try and reschedule at a later day. If this is not possible, we would be back on schedule the following month.
How will I know when my trash bins have been cleaned and it is OK to bring them inside?
You will see our “Cleaned, Sanitized & Deodorized” sticker or flier on the handle of your serviced trash bin.
If my trash bins are not available for servicing, will I receive credit for the missed cleaning?
Yes, if you notify us prior to 8 a.m. the day of service your account will be credited for the missed cleaning. If you do not notify us and we go to provide the service we cannot credit your account. Instead of cleaning your trash bins the driver’s time is spent taking pictures and documenting why the trash bins are not being cleaned and leaving you a notice.
If my trash bins are not available for servicing, can I expect the driver to knock on my door?
It is your responsibility to have your trash bins available for servicing. Please do not rely on the driver to knock on your door.
